Cancellation Policy.
How to cancel an engagement and what happens next.
1. Overview
This Cancellation Policy sets out the terms under which either you (the client) or Jujare Tech Advisors may cancel an ongoing engagement, and the resulting commercial implications.
2. Cancelling Before Project Kick-off
You may cancel a project at no cost up to the point at which we have not commenced any work, provided you notify us in writing within 7 days of signing the proposal or Statement of Work (SoW).
Any advance paid will be refunded per Section 3 of our Refund Policy, less any third-party costs already incurred on your behalf.
3. Cancelling During an Ongoing Project
If you cancel a project after work has begun, the following applies:
- All completed and accepted milestones are payable in full.
- Work-in-progress up to the cancellation date will be invoiced pro-rata based on effort spent.
- Any third-party costs incurred on your behalf are payable in full.
- Written notice of cancellation is required and takes effect on the date the notice is received.
On cancellation, we will hand over all completed deliverables (source code, design files, documentation) once outstanding invoices are settled.
4. Cancelling Retainers or Subscriptions
For monthly or quarterly retainer engagements, you may cancel at any time with written notice. Cancellation will take effect from the start of the next billing cycle.
The current billing period is not refunded, but any pre-paid unused period will be refunded on a pro-rata basis.
5. Cancellation by Jujare Tech Advisors
We reserve the right to cancel or suspend an engagement in exceptional circumstances, including but not limited to:
- Non-payment of invoices beyond 15 days of the due date after two written reminders.
- Repeated failure by the client to provide information, feedback or approvals required to progress the work.
- Requests that violate applicable law, our internal policies, or ethical standards.
- Abusive, harassing or unprofessional behaviour toward our team.
In such cases, we will invoice for all work delivered up to the cancellation date and hand over completed deliverables upon settlement.
6. Notice of Cancellation
All cancellation notices must be sent in writing to support@jujaretechadvisors.com. The date the notice is received will be treated as the effective cancellation date.
7. Post-Cancellation Obligations
On effective cancellation:
- Both parties will cooperate to hand over active work, credentials, files and access.
- Confidentiality obligations continue to apply beyond the end of the engagement.
- Any intellectual property rights already transferred to the client will remain with the client, subject to full payment of outstanding invoices.
8. Changes to This Policy
We may update this Cancellation Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Ongoing engagements will be governed by the version of the policy in force at the time the SoW was signed.
9. Contact
For any questions about this Cancellation Policy, please email support@jujaretechadvisors.com or call +91 8088521053.
Questions about this policy?
Reach us at support@jujaretechadvisors.com or +91 8088521053.